Request account and data deletion

Updated October 27, 2026. To request deletion of your account in Cinzerra: The Forge of Ruins, an Android and iOS game maintained by I2 WEB DESENVOLVIMENTO E GESTAO DE SISTEMAS LTDA, Brazilian company registration (CNPJ) 35.487.865/0001-09, send an email using your sign-in account address, including an Apple private relay address if used. You can request deletion from this page even after uninstalling the app.

Contact: [email protected]. Tell us that you want to delete your Cinzerra account and associated data. If you cannot use your account's email address, contact us for ownership verification guidance. Do not include a password, token, access code, or personal identification document in your initial request.

Deletion inside the game

In versions offering this option, open Settings → Account → Delete my account. Read the permanent-deletion warning, type DELETE and confirm. The game removes covered data from the live database and signs out after confirming execution. This result does not mean that private copies have already been handled: contact support to follow up on that scope and applicable retention. If Apple is linked, we request authorization revocation and retry temporary failures. You do not need to manually remove the Apple link before requesting deletion.

Data covered by the request

• Email address, identifiers, and account authentication and authorization bindings.
• Progress, including heroes, items, formation, resources, expeditions, achievements, and rewards.
• Activity and session records and usage metrics linked to the account.
• Arena profile and nickname, standings, season results, histories, replays, and references to the account in other participants' records.
• Associated data in administrative records, migration exports, and other private copies identified while handling the request.

How requests are handled

1. We confirm that the account holder made the request before changing data or removing access.
2. We identify account bindings and associated data, including shared arena information and private copies, to prepare deletion.
3. We report the outcome and any information that must be retained for security, fraud prevention, or a legal obligation, with the reason and applicable retention criterion.
4. We confirm completion only after checking the handling of data covered by the request. Blocking access alone does not complete account deletion.

Email requests and handling of private copies are manual. The button on this page opens your email app so you can review and send the request; it does not perform automatic deletion. This page does not promise an automatic completion deadline. Uninstalling the app, clearing local data, signing out, or revoking Google or Apple authorization does not delete progress on the server.

After deletion, the same known sign-in identifiers cannot register in Cinzerra again. We retain private suppression records derived from account identifiers to prevent registration again and the reintroduction of deleted data during restoration. These records are pseudonymous, can be linked to the account by checking the same identifiers, and are not anonymous data. Our response also identifies any minimal purchase or audit records retained to prevent fraud, reconcile refunds, or meet a legal obligation, together with their purpose and applicable retention criterion.