Cinzerra terms of use

Updated October 27, 2026. These terms govern the use of Cinzerra: The Forge of Ruins, an Android and iOS game maintained by I2 WEB DESENVOLVIMENTO E GESTAO DE SISTEMAS LTDA, Brazilian company registration (CNPJ) 35.487.865/0001-09. Contact: [email protected]. By entering the game, you agree to these terms and to the Privacy policy.

Who can play

Cinzerra is intended for people aged 18 or older. Access uses a Google account or, on iOS when enabled, an Apple account; you are responsible for the account you play with and must not share it. Progress is linked to that account and stored on the game server.

Conduct

To keep the game fair for everyone, you may not:

• use cheats, automation programs, bots or modified clients to gain an advantage;
• exploit game bugs intentionally or repeatedly; if you find a bug, report it to the contact above;
• arrange results between accounts or use multiple accounts to manipulate the arena, rankings or rewards;
• interfere with the service or try to access other players' data;
• use nicknames with offensive content, hate or harassment, sexual content, impersonation or personal information, as set out in the arena rules.

Game items and currencies

Ash, Sparks, seals, tickets, materials, equipment, essences, heroes and cosmetics are game content. You receive a personal, limited, non-transferable licence to use them within Cinzerra. They have no monetary value outside the game, are not your property and may not be sold, traded or transferred for money or to other accounts. Values, rewards and game balance may be adjusted in updates.

Purchases

When available, Spark purchases are processed by Google Play on Android and the App Store on iOS; the relevant store shows the final price and handles payment. Sparks are delivered after the server confirms the purchase with the relevant store. Refund requests follow the relevant store’s policies, without prejudice to the rights granted by consumer protection law. If a purchase is refunded or cancelled, the corresponding Sparks may be deducted from your balance.

Arena and other players

In the arena, your nickname, defense and statistics are visible to other players. You can report and block players. Moderation may hide nicknames that break the rules.

Friends and private conversations

Social participation is optional and requires separate in-game acceptance. Do not send hate, harassment, sexual content, threats, spam, illegal content or personal information. Invitations require acceptance and chat is available only between friends. You can block a contact, report a selected message and disable social interactions. Administrators may remove reported content or suspend social interactions; these actions do not themselves erase game progress. Messages expire after seven days; selected report evidence is retained for up to 90 days, as described in the privacy policy. Contact support to request a review.

Availability and updates

The game requires an internet connection and may be temporarily unavailable for maintenance or because of supplier outages. Updates may change, add or remove content. Older app versions may stop being compatible; in that case, the game will ask you to update through your device’s store before continuing.

Suspension and termination

Breaking these terms may lead to the removal of improperly obtained rewards, hidden nicknames, or suspension or banning of the account. You may stop playing at any time and request account deletion through the deletion procedure.

Intellectual property

The game, its art, music, text and code belong to their owners. Third-party materials are used under their licences, listed in Settings → Credits and licences.

Liability

To the extent permitted by law, Cinzerra is provided as is, without a guarantee of uninterrupted operation. Nothing in these terms limits rights that the law grants to consumers.

Changes, governing law and contact

Relevant changes to these terms will be announced in the game or on this page, with the update date. These terms are governed by Brazilian law; the courts of the consumer's domicile have jurisdiction. Questions can be sent to the contact above.